Our Policy

Booking

At the Chameleon Salon, we offer a variety of services for our diverse community here in Clarksville, TN and our surrounding areas.

We offer a level system which will allow our guest to choose a stylist either based on experience or budget, whichever is most important at that time. It also allows clients to stay with the salon in case they cannot afford the price increase of their current stylist. Since everyone begins with the same education, you can trust that if you need to stay at a price level, you will still receive a quality service.

All new clients are required to have a card on file to reserve appointment times. Credit Card information is stored within a secure portion of our software and full card information cannot be viewed once it is submitted. A 25% non-refundable deposit is required to schedule any and all color services! This deposit is simply to reserve your appointment time with us for that specific day and time. This deposit WILL be used towards your appointment total.

We understand things come up and we appreciate 48 hour notice if you need to reschedule so another client can fill your reserved time. Deposits will ONLY be transferred to the rescheduled appointment if enough notice is given. If less than 48 hours notice is given to reschedule you will forfeit the deposit. In the event of a no-call or no-show you will forfeit this deposit and be charged 100% of the remainder of your scheduled appointment total.

*PLEASE NOTE: ALL PRICES ARE STARTING PRICES AND SUBJECT TO CHANGE DEPENDING ON LENGTH & THICKNESS OF HAIR*

While we do accept walk-ins, we primarily work by appointments. If you would like to ensure you have your desired time or day, we recommend pre-booking your appointments. When checking out after your service, we also recommend booking your next 2 services! It is always easier to reschedule, than to find a last-minute opening. Book HERE now!

Cancellations

Here at the Chameleon, we want our clients and our stylists to be taken care of in the best ways possible. To ensure we can fill our schedules and avoid long wait-list times, we must have at least 24-hour notice on all cancellations. If less than 24-hour notice is given, you may be charged 50% of your scheduled service price. If the appointment is no-showed and no call is made, you may be charged up to 100% of your scheduled service price.

Emergencies

We do understand, emergencies happen. If you experience an emergency, please call and we may waive your fee*. We also take into consideration that illnesses happen, to us and you. Please, if you may be sick DO NOT come to your appointment!  Call us anytime to inform us of your illness. We will happily waive your fee* and reschedule you, as we have small children and do not want our children sick due to unfortunate circumstances. Thank you!

*Waiving fees will be considered by the salon owner/manager.